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How can I place an order for an item I see on your website? To place an order, you can email us at contact@reuvengitter.com, give us a call at (312)-263-1513, or visit us at our store in Chicago, located at 5 South Wabash, in Suite 1708. Our office hours are…

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Do you give out customer contact information to other vendors? Absolutely not. Any information you give us is confidential, and will not be released to any other vendor for any reason whatsoever. Do you send out any kind of promotional mailing? We send out an annual holiday gift card with…

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Are all of your diamonds considered conflict-free? We work closely with all of our diamond providers to assure that all of our diamonds are Kimberly Process Certified, which means that they have been certified conflict free. Do you appraise jewelry? Currently we offer free appraisals with all items purchased at…

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How does the process of custom making jewelry work? Making a custom piece can begin a number of ways. It can be as simple as taking a pre-existing piece in our store and having us redesign it with a few modifications, or it can be as personalized as bringing in…

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Do you have a return policy? At Reuven Gitter Jewelers, we offer a 30 day return policy on pieces purchased from our showcase. If you wish to return a piece of jewelry during the 30 days after your purchase, we ask that you return the piece, in its original condition,…

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What form of shipping do you use? Depending upon the value of the piece, we use Fedex Overnight, Fedex Second day, or Registered Mail Are your shipments insured? Yes, all of our shipments are insured from the time they leave the store until the moment they reach your hands.